Raffeallo Network - Cost me $150.00 to return. Return instructions did not provide necessary access to return!


Purchased Prada shoes in the amount of $360.00 from Raffeallo-network.com. They were the correct size, but intolerably uncomfortable. When ordering sized items on line, one ordinarily expects the necessity for a possible return. Return policy's and instructions are generally easy to follow and complete. Not so At Raffeallo.

I had to contact customer service to get any information about a return, and proceeded to wade through endless pages of instructions. I could not find, access, or print out a return postage slip. There was no phone number available. Endless hoops, restrictions, unintelligible language. I was lead to believe that returning through Fed.Ex was one of 2 possible methods. Took package to Fed Ex store. Cost $150.00 to send from USA to Italy. Company refused to reimburse or discuss.



Company wrote 0 public responses to the review from Jun 13, 2012.

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